When outsourcing offshore, one of the biggest concerns that companies have are managing, training and overseeing the productivity and efficiency of their staff. Through technology and proper management structure, businesses now have the capabilities to do so.
Our Technology Gives You:
- Call reports on how many inbound & outbound calls a day
- Length of time each agent was on/ off the phone
- Call barge – allows you to listen to live calls
- Call recording allows you to record live calls
- Predictive dialers filters until you get a live call
- CRM customer relationship management
- Call transferring
- And more…
e-LEVERAGE call center technology focuses on 3 main requirements:
- Increasing Productivity/ Staff Efficiency
- Improving Quality
- Improving Accuracy of data
The high volume, time pressures & intense human interaction demand special technologies that are crucial to the success of offshore outsourcing venture.