OUR SERVICES

/OUR SERVICES
OUR SERVICES 2016-11-08T15:06:24+00:00

OUR SERVICES

  • Telemarketing
  • Lead generation
  • Customer Service
  • Appointment setting
  • Virtual Assistant
  • Hotel Reservations
  • Restaurant Reservations
  • Show Reservations
  • Database Management
  • Sales Support
  • Eligibility Verification’s
  • Member Updates
  • Support
  • Surveys
  • Order Taking
  • Real Estate
  • Mortgage Management
  • Back Office Management
  • E-mail/ Chat Support

Our Technology

When outsourcing offshore, one of the biggest concerns that companies have are managing, training and overseeing the productivity and efficiency of their staff. Through technology and proper management structure, businesses now have the capabilities to do so.

Our Technology Gives You:

  • Call reports on how many inbound & outbound calls a day
  • Length of time each agent was on/ off the phone
  • Call barge – allows you to listen to live calls
  • Call recording allows you to record live calls
  • Predictive dialers filters until you get a live call
  • CRM customer relationship management
  • Call transferring
  • And more…

e-LEVERAGE call center technology focuses on 3 main requirements:

  • Increasing Productivity/ Staff Efficiency
  • Improving Quality
  • Improving Accuracy of data

The high volume, time pressures & intense human interaction demand special technologies that are crucial to the success of offshore outsourcing venture.

Pricing

Our agents start at $1200 a month (40hrs. a week) and includes the following:

  • All employees are four year college graduates that speak fluent English w/ minimal or no accents
  • Desk & chair
  • Computer
  • Phone & head set (We can provide local number or 800 number)
  • VoIP phone services (Monthly service fees w/ unlimited minutes already included in pricing!)our services
  • Internet service
  • Basic software (Microsoft Word, Excel, PowerPoint)
  • Electricity
  • Basic training

*Upgraded package includes: predictive dialers, CRM, call barge, call recording